Refund policy

Returns, Exchanges & Refunds

We want you to love every piece you receive from Bennett Avenue Boutique. If something just doesn't work out, we've made returns and exchanges simple, and return shipping is on us for U.S. orders.

Return & Exchange Window

• Online purchases: Returns and exchanges are accepted within 30 days of delivery.
• Craft show and market purchases: Returns are accepted within 3 days of purchase for a full refund.

Please note: Returns postmarked after the return window has closed will not be accepted. Late returns will not be refunded, credited, or sent back to you.

Return Conditions

To be eligible for a return or exchange, items must be:

• Unworn, unwashed, and in original condition
• Returned with all original tags attached
• Free of pet hair, smoke, and perfume odors

We reserve the right to refuse a return or exchange that doesn't meet these conditions.

Non-Returnable Items

• Jewelry, leggings, undergarments, and fragrances (for hygiene reasons)
• Items marked sale or clearance (all sales final)
• Free gifts with purchase
• Digital downloads

These items are not eligible for return or exchange. Non-returnable items sent back to us will not be refunded or returned to you.

Easy Exchanges

Need a different size or color? We'll make it easy! Exchanges are available for the same item in a different size or color, based on availability.

Here's how it works:

1. Email us at support@bennettavenueboutique.com with your order number, the item you'd like to exchange, and the size or color you need.
2. We'll ship your new item right away.
3. Inside your new package, you'll find a return envelope and a prepaid return shipping label.
4. Place your original item (unworn, with tags attached) in the envelope, attach the label, and drop it off at any USPS location within 14 days of receiving your new item.

If the original item isn't returned within 14 days, the new item will be charged to your original payment method. If your requested size or color is out of stock, we'll send you a prepaid label to return your item for a full refund instead. Want a different item altogether? Simply return the original for a refund and place a new order.

Not sure about sizing? Check our Size Guide or email us before you order, and we'll gladly help you find your best fit.

Damaged, Defective, or Incorrect Items

We're so sorry if your order arrives damaged or isn't what you ordered! Please email us within 7 days of delivery with your order number and clear photos of the item. We'll make it right with a replacement or a refund. This applies to all items, including final sale and non-returnable items.

How to Start a Return

1. Email us at support@bennettavenueboutique.com with your full name, order number, and the item(s) you'd like to return.
2. We'll email you a prepaid USPS return label.
3. Pack your item(s) securely in the original or a similar package, and include a copy of your invoice or packing slip.
4. Attach the label and drop your package off at any USPS location.

International Returns & Exchanges

For orders shipped to Canada or the United Kingdom, please email us before returning your items. Prepaid return labels and exchange envelopes are available for U.S. orders only. International customers are responsible for return shipping costs, and original shipping charges, customs duties, and import taxes are non-refundable.

Refunds

Once your return arrives and is inspected, we'll email you to confirm and issue your refund to your original payment method. Please allow 5–7 business days for the credit to appear, depending on your bank or card issuer.

Questions?

We're always happy to help! Email us at support@bennettavenueboutique.com.