Shipping, Delivery Details & Easy Returns

Shipping & Returns

Thank you for shopping with Bennett Avenue Boutique! Every order is packed with care (and a little prayer) before it heads your way.

Where We Ship From

Bennett Avenue Boutique is an online-only boutique, so we don't have a physical storefront. All orders ship from our P.O. Box:

Bennett Avenue Boutique
7050 Brookhollow West Dr.
P.O. Box 40125
Houston, Texas 77240

Order Processing

• Orders are packed and shipped within 1–2 business days (Monday–Friday, excluding holidays).
• Weekend and holiday orders begin processing the next business day.
• Processing may take a little longer during sales, launches, and the holiday season.

U.S. Shipping Options

• Free Standard Shipping on orders of $50 or more
• USPS Ground Advantage: $5.95 on orders under $50
• UPS Ground, UPS Ground Saver, and UPS 3 Day Select: rates calculated at checkout
• USPS Media Mail: Orders containing only devotionals and paper goods will ship via USPS Media Mail.

We ship to all 50 states, U.S. territories, and APO/FPO/DPO military addresses. Some options may not be available for P.O. Boxes, territories, or military addresses.

Estimated Delivery Times (after your order ships)

• USPS Ground Advantage: 2–5 business days
• USPS Media Mail: 2–8 business days
• UPS Ground / Ground Saver: 1–5 business days
• UPS 3 Day Select: 3 business days

Delivery times are estimates and aren't guaranteed. Weather, holidays, and peak seasons may cause delays.

International Shipping

We ship to Canada and the United Kingdom through USPS and UPS, with rates and delivery estimates calculated at checkout. Customs duties, import taxes, and fees charged by your country are the customer's responsibility and are not included in your order total.

Tracking, Addresses & Lost Packages

• You'll receive a tracking number by email as soon as your order ships.
• Please double-check your address at checkout. We're not responsible for packages sent to an address entered incorrectly. If you spot a mistake, email us right away and we'll try to fix it before your order ships.
• Once your package is handed to USPS or UPS, the carrier is responsible for delivery. If tracking shows "delivered" but you can't find your package, check with neighbors and your local post office, then contact the carrier to file a claim. We're always happy to help point you in the right direction.

Click here for tips on safeguarding your package.

Returns & Exchanges

We get it, sometimes things don't work out. That's why we offer FREE and easy returns and exchanges on U.S. orders.

• Online purchases: Returns and exchanges are accepted within 30 days of delivery.
• Craft show and market purchases: Returns are accepted within 3 days of purchase for a full refund.
• Items must be unworn, unwashed, and in original condition with all tags attached, and free of pet hair, smoke, and perfume odors.
• Please note: Returns postmarked after the return window has closed will not be accepted, refunded, credited, or sent back to you.

Non-Returnable Items

• Jewelry, leggings, undergarments, and fragrances (for hygiene reasons)
• Items marked sale or clearance (all sales final)
• Free gifts with purchase
• Digital downloads

These items are not eligible for return or exchange and will not be refunded or sent back to you if included in a return.

Easy Exchanges

Need a different size or color of the same item? We'll make it easy!

1. Email us with your order number, the item you'd like to exchange, and the size or color you need.
2. We'll ship your new item right away.
3. Inside your new package, you'll find a return envelope and a prepaid return shipping label.
4. Place your original item (unworn, with tags attached) in the envelope and drop it off at any USPS location within 14 days of receiving your new item.

If the original item isn't returned within 14 days, the new item will be charged to your original payment method. If your requested size or color is out of stock, we'll send you a prepaid label to return your item for a full refund instead. Want a different item altogether? Simply return the original for a refund and place a new order.

How to Start a Return

1. Email us at support@bennettavenueboutique.com with your full name, order number, and the item(s) you're returning.
2. We'll email you a prepaid USPS return label.
3. Pack your item(s) in the original or a similar package, and include a copy of your invoice or packing slip.
4. Attach the label and drop your package off at any USPS location.

Damaged, Defective, or Incorrect Items

We're so sorry if your order arrives damaged or isn't what you ordered! Please email us within 7 days of delivery with your order number and clear photos of the item, and we'll make it right with a replacement or a refund. This applies to all items, including final sale and non-returnable items.

Refunds

Once your return arrives and is inspected, we'll email you to confirm and issue your refund to your original payment method. Please allow 5–7 business days for the credit to appear, depending on your bank or card issuer.

International Returns & Exchanges

For orders shipped to Canada or the United Kingdom, please email us before returning your items. Prepaid return labels and exchange envelopes are available for U.S. orders only. International customers are responsible for return shipping costs, and original shipping charges, customs duties, and import taxes are non-refundable.

Questions?

We're always happy to help! Email us at support@bennettavenueboutique.com.