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Questions and Answers Have Questions? We have your Answers

Questions and Answers Have Questions? We have your Answers

 

Do you offer a True to Size fit?

Yes!  We offer true to size wear, so you can feel comfortable and sure-footed all day long, which means you can get on with your day without worry knowing you made the best decision in your purchase.  Offering sizes Small - 2XL

If you find yourself hung up on choosing in-between sizes, we encourage you to size up for a more comfortable fit.

How do I care for my purchase?

Due to the delicate nature of some garments, please handle with care to avoid jewelry and rough surfaces that may cause snags, tears, and pulls.  Please follow the manufacture’s care instructions on the garment tag for launder or follow our additional launder care below.  When following these recommendations, you will extend the life span of your garment so you can enjoy for many days to come. 

Additional Launder Care Recommendations for Clothing and Graphic Tee's:

All clothing and tee shirts, it is our recommendation to please handle with care and launder on a cold cycle, then hang to dry.  Due to the delicate nature of some of the printed graphics, laundering this method will ensure your item will have longer wear and vibrance.

Shipping and delivery time?

Bennett Avenue Boutique does not have a physical store location.  We do all our shipping to and from our P.O. Box that is located at:

c/o Minuteman Press Northwest, 10011 West Gulf Bank Rd. Suite B, P.O. Box #1, Houston, Texas 77040

We ship to you, Standard and Priority mail with the USPS to the United State of America.  

Our mission is to make sure you receive your package in a timely fashion without hassle; your package is our priority.  Depending on your shipping zone from Houston Texas will determine the number of days for your package to arrive.   Typically, the USPS is able to deliver within 2-3 businesses days depending on weather and holiday peek seasons, which might delay your order.  Please use your tracking number provided in your confirmation email to track the arrival of your package.  All claims of lost or missing packages must be handled with the USPS. We are not responsible for any packages after they have left our store, click here for more details on safeguarding your package.

What are your returns, exchanges and damages during transit policy?

Like you, we hate the hassle of returning something that just didn’t work out, so we have made our return process super easy with FREE return shipping on us, which means making it totally risk free and hassle free for you. 

ONLINE PURCHASES:

If you have tried it on and/or the item(s) did not meet or exceed your satisfaction within 7 days of your items arriving to your destination, we will issue you a full refund.  

CRAFT SHOW OR MARKET PURCHASES:

If you have tried it on and/or the item(s) did not meet or exceed your satisfaction within 3 days of your purchase at one of the craft shows or markets, we will issue a full refund.  

However, we do kindly ask that all original tags must be attached to the item(s) and must be un-worn or washed.  Please keep these items away from pets, cigarette smoke and perfumes to insure their eligibility for a full refund.  We have the right to refuse your return if any of these conditions are not met above.

Credit to your account will vary depending on your card service or bank.  Typically, your account will reflect your credit in 5-7 business days.

All Jewelry, leggings & undergarments, and fragrances are non-returnable due to hygiene reasons.  If you include these items with your return, we will not ship them back to you or issue credit back to your account.  All Sales Final on sale and clearance merchandise. 

 Let’s start the return process:

Damaged items happen unfortunately!  We are deeply sorry that you have to deal with damaged item(s) that occurred in transit.  Please contact us via email at support@bennettavenueboutique.com immediately within 7 days of receipt of your merchandise.  We will help try and make it right for you.

Currently we are not accepting exchanges.

Return Process

Dang it, we hate it when it is just not meant to be, but have NO FEAR, we are here to fix it for you. Let’s get started right now:

Please email us at support@bennettavenueboutique.com and provide us with the following information:

  • Your name
  • Order number
  • Item that did not work out.

Once we have your information, we will email you your return shipping label.  Please print your label, adhere your label to a new or your original package we shipped to you, tape your package so it is secure and send it back to us immediately.  Also include your original or copy of your invoice

It’s that simple.

What charities do you donate too?

St. Jude’s Hospital and Tunnel to Towers

We believe in making a brighter future for children who are in need and American hero's who need additional support to make their lives easier. 

When making a purchase with us, not only do you get an amazing outfit, but you also make a small donation in helping children or American hero's in need, which means they will receive the hopes for a cure or dreams for a better life to come true. 

Portion of our net sales is divided equally between these two amazing organizations.  Thank you so much for your purchase and helping these children and American hero's in need; it’s what they have always dreamed of.

Here’s a little secret we forgot to tell you, are you ready?

Pssstt.. by the way…. did you know that you can be a part of all the endless fashion when you subscribe to our email and join us on Facebook and Instagram?  Yep!!!  It’s true.  Click on the links below and join us on social media, but most importantly SUBSCRIBE to our email, as this is the sure way to get all your notifications on all the insanely cool new stuff that comes in. But wait there’s more, did you know if you make your smashing purchase with the items in your cart today you will automatically be subscribed to our insider’s email and you will receive a special bonus, leveling you up for your next purchase.  How about that for a win, win!! 

Disclaimer and promise when you subscribe with us:

We understand that your email is personal and private, and we promise to never spam or sell your email address to anyone what-so-ever, that would be horrible Ugh, so we give you our 100% guarantee that your information is safe with us always.  As a member of our email subscription, you may opt-out at any time. Now we would hate to see you leave, but that’s cool, we totally understand and want to wish you all the best.   Thank you so much for being a part of Bennett Avenue Boutique.

 

Coupon Codes and Forms of Payment:

Saving is great!

At times we offer insane discounts and offer coupon codes.  Please note, only one coupon code or promotional code can be used per transaction.  Coupon codes cannot be back dated after their expiration.

We accept most major credit cards and bank cards which include, Master Card, VISA, American Express, and Discover Card, Shop Pay and Google Pay.  At this time, we are no longer allowing payments with PayPal.    

Product image disclaimer:

  • Stripes, patterns, and colors may vary from garment that is shown on our website or on our social media pages.
  • Colors will vary on different devices and screens
  • Fashion jewelry is what we offer.
  • Certain jewelry will have different shapes and stone as shown and might vary in your purchase.
  • We offer all the information that the manufactures offer us on the tag, such as nickel free, hypo allergenic, etc.

Marketing disclaimer:

When you create an account with us, enter in one of our contests, sign up for our newsletter or blog, or through our social media, you are automatically signed up to receive email marketing from us. 

 

 

 

 

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